Prioritization of public services for digitalization using fuzzy Z-AHP and fuzzy Z-WASPAS

Duygu Sergi; Irem Ucal Sari

doi:10.1007/s40747-020-00239-z

Prioritization of public services for digitalization using fuzzy Z-AHP and fuzzy Z-WASPAS

Duygu Sergi
, Irem Ucal Sari^*

^*Bu çalışma için yazışmadan sorumlu yazar

Endüstri Mühendisliği Bölümü

MEF University

Araştırma sonucu: Dergiye katkı › Makale › bilirkişi

41 Atıf (Scopus)

Özet

In this paper, public services are analyzed for implementations of Industry 4.0 tools to satisfy citizen expectations. To be able to prioritize public services for digitalization, fuzzy Z-AHP and fuzzy Z-WASPAS are used in the analysis. The decision criteria are determined as reduced cost, fast response, ease of accessibility, reduced service times, increase in the available information and increased quality. After obtaining criteria weights using fuzzy Z-AHP, health care services, waste disposal department, public transportation, information services, social care services, and citizen complaints resolution centers are compared using fuzzy Z-WASPAS that is proposed for the first time in this paper. Results show that health care services have dominant importance for the digitalization among public services.

Orijinal dil	İngilizce
Sayfa (başlangıç-bitiş)	841-856
Sayfa sayısı	16
Dergi	Complex and Intelligent Systems
Hacim	7
Basın numarası	2
DOI'lar	https://doi.org/10.1007/s40747-020-00239-z
Yayın durumu	Yayınlandı - Nis 2021

Bibliyografik not

Publisher Copyright:
© 2021, The Author(s).

BM SKH

Bu sonuç, aşağıdaki Sürdürülebilir Kalkınma Hedefine/Hedeflerine katkıda bulunur

SKH 1 Yoksulluğa Son
SKH 9 Sanayi, Yenilikçilik ve Altyapı
SKH 11 Sürdürülebilir Şehirler ve Topluluklar
SKH 12 Sorumlu Üretim ve Tüketim

Belgeye Erişim

10.1007/s40747-020-00239-z

Diğer Dosyalar ve Linkler

Link to publication in Scopus

Alıntı Yap

@article{66402a0ace954f319c868952ef2c9719,

title = "Prioritization of public services for digitalization using fuzzy Z-AHP and fuzzy Z-WASPAS",

abstract = "In this paper, public services are analyzed for implementations of Industry 4.0 tools to satisfy citizen expectations. To be able to prioritize public services for digitalization, fuzzy Z-AHP and fuzzy Z-WASPAS are used in the analysis. The decision criteria are determined as reduced cost, fast response, ease of accessibility, reduced service times, increase in the available information and increased quality. After obtaining criteria weights using fuzzy Z-AHP, health care services, waste disposal department, public transportation, information services, social care services, and citizen complaints resolution centers are compared using fuzzy Z-WASPAS that is proposed for the first time in this paper. Results show that health care services have dominant importance for the digitalization among public services.",

keywords = "Digitalization, Fuzzy Z-AHP, Fuzzy Z-WASPAS, Public services",

author = "Duygu Sergi and \{Ucal Sari\}, Irem",

note = "Publisher Copyright: {\textcopyright} 2021, The Author(s).",

year = "2021",

month = apr,

doi = "10.1007/s40747-020-00239-z",

language = "English",

volume = "7",

pages = "841--856",

journal = "Complex and Intelligent Systems",

issn = "2199-4536",

publisher = "Springer International Publishing AG",

number = "2",

}

TY - JOUR

T1 - Prioritization of public services for digitalization using fuzzy Z-AHP and fuzzy Z-WASPAS

AU - Sergi, Duygu

AU - Ucal Sari, Irem

PY - 2021/4

Y1 - 2021/4

N2 - In this paper, public services are analyzed for implementations of Industry 4.0 tools to satisfy citizen expectations. To be able to prioritize public services for digitalization, fuzzy Z-AHP and fuzzy Z-WASPAS are used in the analysis. The decision criteria are determined as reduced cost, fast response, ease of accessibility, reduced service times, increase in the available information and increased quality. After obtaining criteria weights using fuzzy Z-AHP, health care services, waste disposal department, public transportation, information services, social care services, and citizen complaints resolution centers are compared using fuzzy Z-WASPAS that is proposed for the first time in this paper. Results show that health care services have dominant importance for the digitalization among public services.

AB - In this paper, public services are analyzed for implementations of Industry 4.0 tools to satisfy citizen expectations. To be able to prioritize public services for digitalization, fuzzy Z-AHP and fuzzy Z-WASPAS are used in the analysis. The decision criteria are determined as reduced cost, fast response, ease of accessibility, reduced service times, increase in the available information and increased quality. After obtaining criteria weights using fuzzy Z-AHP, health care services, waste disposal department, public transportation, information services, social care services, and citizen complaints resolution centers are compared using fuzzy Z-WASPAS that is proposed for the first time in this paper. Results show that health care services have dominant importance for the digitalization among public services.

KW - Digitalization

KW - Fuzzy Z-AHP

KW - Fuzzy Z-WASPAS

KW - Public services

UR - https://www.scopus.com/pages/publications/85109455944

U2 - 10.1007/s40747-020-00239-z

DO - 10.1007/s40747-020-00239-z

M3 - Article

AN - SCOPUS:85109455944

SN - 2199-4536

VL - 7

SP - 841

EP - 856

JO - Complex and Intelligent Systems

JF - Complex and Intelligent Systems

IS - 2

ER -

Prioritization of public services for digitalization using fuzzy Z-AHP and fuzzy Z-WASPAS

Özet

Bibliyografik not

BM SKH

Belgeye Erişim

Diğer Dosyalar ve Linkler

Parmak izi

Alıntı Yap