Predicting the behavioral intention to use enterprise resource planning systems: An exploratory extension of the technology acceptance model

Purpose The purpose of this paper is to examine various factors affecting users' behavioral intention to use (BIU) enterprise resource planning (ERP) systems, based on data from 75 potential endusers of ERP systems. Design/methodology/approach A survey methodology is used to gather data. The research model is constructed based on the findings of the previous studies. Findings The results indicate that subjective norms, perceived usefulness (PU) and education level are determinants of BIU the system. In addition, PU affects attitude toward use, and both perceived ease of use (PEOU) and compatibility affect PU. In addition, among personal characteristics, education level has a significant effect on PEOU and behavioral intention. However, there is no significant relationship between attitude and behavioral intention. Research limitations/implications As the sample is limited, the findings will require validation among other populations. Practical implications This paper provides evidence that compatibility and PEOU are important for the users to perceive the system's usefulness. Also, subjective norm is very important for the BIU the ERP systems. Originality/value This paper combines technology acceptance model, theory of reasoned action and innovation diffusion theory with personal characteristics of gender, education level and experience to determine the factors important for the acceptance of ERP systems.