Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers

Başar Öztayşi; Sezi Çevik Onar; Cengiz Kahraman; Muharrem Gök

doi:10.1142/9789813146976_0132

Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers

Başar Öztayşi, Sezi Çevik Onar, Cengiz Kahraman, Muharrem Gök

Endüstri Mühendisliği Bölümü

Istanbul Technical University

Araştırma sonucu: Kitap/Rapor/Konferans Bildirisinde Bölüm › Konferans katkısı › bilirkişi

1 Atıf (Scopus)

Özet

Performance Measurement (PM) can be defined as a combination of numerically expressed characteristics of a company’s, a team’s or an activity’s which give insight about the success or degree of accomplishment of the goals. The aim of performance measurement of process based enterprise applications is to provide an objective measurement which can be later used for promotions or rewards. In this paper, incomplete interval-valued intuitionistic preference relations are used to determine the weights of the key performance indicators (KPI) which are used aggregate and determine the final performance values.

Orijinal dil	İngilizce
Ana bilgisayar yayını başlığı	Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016
Editörler	Jie Lu, Ludovic Koehl, Etienne E. Kerre, Luis Martinez, Xianyi Zeng
Yayınlayan	World Scientific Publishing Co. Pte Ltd
Sayfalar	851-856
Sayfa sayısı	6
ISBN (Elektronik)	9789813146969
DOI'lar	https://doi.org/10.1142/9789813146976_0132
Yayın durumu	Yayınlandı - 2016
Etkinlik	Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016 - Roubaix, France Süre: 24 Ağu 2016 → 26 Ağu 2016

Yayın serisi

Adı	Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016

???event.eventtypes.event.conference???

???event.eventtypes.event.conference???	Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016
Ülke/Bölge	France
Şehir	Roubaix
Periyot	24/08/16 → 26/08/16

Bibliyografik not

Publisher Copyright:
© 2016 by World Scientific Publishing Co. Pte. Ltd.

Finansman

* This work is supported by Scientific and Technological Research Council of Turkey (TÜBİTAK), TEYDEB 1501, Grant No: 3140521.

Finansörler	Finansör numarası
Türkiye Bilimsel ve Teknolojik Araştırma Kurumu	3140521

Belgeye Erişim

10.1142/9789813146976_0132

Diğer Dosyalar ve Linkler

Link to publication in Scopus

Alıntı Yap

Öztayşi, B., Onar, S. Ç., Kahraman, C., & Gök, M. (2016). Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers. In J. Lu, L. Koehl, E. E. Kerre, L. Martinez, & X. Zeng (Eds.), Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016 (pp. 851-856). (Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016). World Scientific Publishing Co. Pte Ltd. https://doi.org/10.1142/9789813146976_0132

Öztayşi, Başar ; Onar, Sezi Çevik ; Kahraman, Cengiz et al. / Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations : The case of call centers. Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016. editör / Jie Lu ; Ludovic Koehl ; Etienne E. Kerre ; Luis Martinez ; Xianyi Zeng. World Scientific Publishing Co. Pte Ltd, 2016. pp. 851-856 (Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016).

@inproceedings{3bd0c2b2284b4dc99c2421fc94e4f142,

title = "Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers",

abstract = "Performance Measurement (PM) can be defined as a combination of numerically expressed characteristics of a company{\textquoteright}s, a team{\textquoteright}s or an activity{\textquoteright}s which give insight about the success or degree of accomplishment of the goals. The aim of performance measurement of process based enterprise applications is to provide an objective measurement which can be later used for promotions or rewards. In this paper, incomplete interval-valued intuitionistic preference relations are used to determine the weights of the key performance indicators (KPI) which are used aggregate and determine the final performance values.",

author = "Ba{\c s}ar {\"O}ztay{\c s}i and Onar, {Sezi {\c C}evik} and Cengiz Kahraman and Muharrem G{\"o}k",

note = "Publisher Copyright: {\textcopyright} 2016 by World Scientific Publishing Co. Pte. Ltd.; Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016 ; Conference date: 24-08-2016 Through 26-08-2016",

year = "2016",

doi = "10.1142/9789813146976_0132",

language = "English",

series = "Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016",

publisher = "World Scientific Publishing Co. Pte Ltd",

pages = "851--856",

editor = "Jie Lu and Ludovic Koehl and Kerre, {Etienne E.} and Luis Martinez and Xianyi Zeng",

booktitle = "Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016",

address = "Singapore",

}

Öztayşi, B , Onar, SÇ , Kahraman, C & Gök, M 2016, Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers. in J Lu, L Koehl, EE Kerre, L Martinez & X Zeng (eds), Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016. Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016, World Scientific Publishing Co. Pte Ltd, pp. 851-856, Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016, Roubaix, France, 24/08/16. https://doi.org/10.1142/9789813146976_0132

Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers. / Öztayşi, Başar ; Onar, Sezi Çevik ; Kahraman, Cengiz et al.
Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016. ed. / Jie Lu; Ludovic Koehl; Etienne E. Kerre; Luis Martinez; Xianyi Zeng. World Scientific Publishing Co. Pte Ltd, 2016. p. 851-856 (Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016).

Araştırma sonucu: Kitap/Rapor/Konferans Bildirisinde Bölüm › Konferans katkısı › bilirkişi

TY - GEN

T1 - Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations

T2 - Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016

AU - Öztayşi, Başar

AU - Onar, Sezi Çevik

AU - Kahraman, Cengiz

AU - Gök, Muharrem

PY - 2016

Y1 - 2016

N2 - Performance Measurement (PM) can be defined as a combination of numerically expressed characteristics of a company’s, a team’s or an activity’s which give insight about the success or degree of accomplishment of the goals. The aim of performance measurement of process based enterprise applications is to provide an objective measurement which can be later used for promotions or rewards. In this paper, incomplete interval-valued intuitionistic preference relations are used to determine the weights of the key performance indicators (KPI) which are used aggregate and determine the final performance values.

AB - Performance Measurement (PM) can be defined as a combination of numerically expressed characteristics of a company’s, a team’s or an activity’s which give insight about the success or degree of accomplishment of the goals. The aim of performance measurement of process based enterprise applications is to provide an objective measurement which can be later used for promotions or rewards. In this paper, incomplete interval-valued intuitionistic preference relations are used to determine the weights of the key performance indicators (KPI) which are used aggregate and determine the final performance values.

UR - http://www.scopus.com/inward/record.url?scp=85037348289&partnerID=8YFLogxK

U2 - 10.1142/9789813146976_0132

DO - 10.1142/9789813146976_0132

M3 - Conference contribution

AN - SCOPUS:85037348289

T3 - Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016

SP - 851

EP - 856

BT - Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016

A2 - Lu, Jie

A2 - Koehl, Ludovic

A2 - Kerre, Etienne E.

A2 - Martinez, Luis

A2 - Zeng, Xianyi

PB - World Scientific Publishing Co. Pte Ltd

Y2 - 24 August 2016 through 26 August 2016

ER -

Öztayşi B , Onar SÇ , Kahraman C, Gök M. Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers. In Lu J, Koehl L, Kerre EE, Martinez L, Zeng X, editörler, Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016. World Scientific Publishing Co. Pte Ltd. 2016. p. 851-856. (Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016). doi: 10.1142/9789813146976_0132

Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers

Özet

Yayın serisi

???event.eventtypes.event.conference???

Bibliyografik not

Finansman

Belgeye Erişim

Diğer Dosyalar ve Linkler

Parmak izi

Alıntı Yap