Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP

Ufuk Cebeci

doi:10.1142/9789812702661_0096

Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP

Ufuk Cebeci^*

^*Bu çalışma için yazışmadan sorumlu yazar

Endüstri Mühendisliği Bölümü

Araştırma çıktısı: Kitap/Rapor/Konferans Bildirisinde Bölüm › Konferans katkısı › Hakem

Özet

Quality consultants are used in ISO 9000 implementation projects by especially small and medium-sized enterprises. Clients do not always appreciate differences between quality consultants. The aim of this paper is to provide an analytical tool to select the best quality consultant providing the most customer satisfaction. The clients of three Turkish quality consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was used to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.

Orijinal dil	İngilizce
Ana bilgisayar yayını başlığı	Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference
Yayınlayan	World Scientific Publishing Co. Pte Ltd
Sayfalar	531-536
Sayfa sayısı	6
ISBN (Basılı)	9812388737, 9789812388735
DOI'lar	https://doi.org/10.1142/9789812702661_0096
Yayın durumu	Yayınlandı - 2004
Etkinlik	Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference - Blankenberge, Belgium Süre: 1 Eyl 2004 → 3 Eyl 2004

Yayın serisi

Adı	Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference

???event.eventtypes.event.conference???

???event.eventtypes.event.conference???	Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference
Ülke/Bölge	Belgium
Şehir	Blankenberge
Periyot	1/09/04 → 3/09/04

BM SKH

Bu sonuç, aşağıdaki Sürdürülebilir Kalkınma Hedefine/Hedeflerine katkıda bulunur

SKH 7 Erişilebilir ve Temiz Enerji
SKH 9 Sanayi, Yenilikçilik ve Altyapı
SKH 12 Sorumlu Üretim ve Tüketim

Belgeye Erişim

10.1142/9789812702661_0096

Diğer Dosyalar ve Linkler

Link to publication in Scopus

Alıntı Yap

Cebeci, U. (2004). Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP. In Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference (pp. 531-536). (Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference). World Scientific Publishing Co. Pte Ltd. https://doi.org/10.1142/9789812702661_0096

@inproceedings{295785b006dc47789ee84b9d37b7ba9a,

title = "Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP",

abstract = "Quality consultants are used in ISO 9000 implementation projects by especially small and medium-sized enterprises. Clients do not always appreciate differences between quality consultants. The aim of this paper is to provide an analytical tool to select the best quality consultant providing the most customer satisfaction. The clients of three Turkish quality consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was used to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.",

author = "Ufuk Cebeci",

year = "2004",

doi = "10.1142/9789812702661\_0096",

language = "English",

isbn = "9812388737",

series = "Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference",

publisher = "World Scientific Publishing Co. Pte Ltd",

pages = "531--536",

booktitle = "Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference",

address = "Singapore",

note = "Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference ; Conference date: 01-09-2004 Through 03-09-2004",

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Cebeci, U 2004, Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP. in Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference. Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference, World Scientific Publishing Co. Pte Ltd, pp. 531-536, Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference, Blankenberge, Belgium, 1/09/04. https://doi.org/10.1142/9789812702661_0096

Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP. / Cebeci, Ufuk.
Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference. World Scientific Publishing Co. Pte Ltd, 2004. p. 531-536 (Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference).

Araştırma çıktısı: Kitap/Rapor/Konferans Bildirisinde Bölüm › Konferans katkısı › Hakem

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Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP

Özet

Yayın serisi

???event.eventtypes.event.conference???

BM SKH

Belgeye Erişim

Diğer Dosyalar ve Linkler

Parmak izi

Alıntı Yap