Measurement frequency of performance indicators and satisfaction on corporate performance: A survey on manufacturing companies

Although some surveys done to understand the measurement systems, the importance and usage of the performance indicators, yet there has been no study taking into account the "measurement frequency" of performance indicators for the improvement of corporate performance satisfactions. The aim of the study is to determine the effects of the measurement frequency of performance indicators of the balanced scorecard on managers' satisfaction from the corporate performance. We believe that measurement frequency of indicators show their importance for firms more truly rather than asking a manager how they are important for the firm. For this purpose measuring frequencies of performance indicators in manufacturing companies and the corporate performance satisfaction degrees in different aspects are determined and the relationship between them is analysed by multivariate statistical tools. This study includes a survey on performance measurement and management systems in the biggest 500 Turkish manufacturing companies. The indicators used in the survey were classified based on the Balanced Scorecard perspectives. The results of the study indicate that managers consider the satisfaction from the long-term performance of company as the most important factor among the corporate performance satisfaction factors. Among the performance indicators the measurement frequency of employee capabilities is found as the most important indicator effecting the performance satisfaction.