Internal benchmarking methodology and its implementation on apparel retail industry

Canan Saricam, Fatma Kalaoglu*, Asli Aksoy

*Bu çalışma için yazışmadan sorumlu yazar

Araştırma sonucu: ???type-name???Makalebilirkişi

3 Atıf (Scopus)

Özet

In this study, a methodology for an internal benchmarking process was proposed for apparel retailer companies with the subaims of the identification of customers' requirements and the determination of working procedures related with them. To this aim, in the methodology of customer satisfaction and process benchmarking, Quality Function Deployment (QFD) and Analytical Hierarchy Process (AHP) were used in combination with some minor modifications within QFD. The proposed methodology was implemented on the two departments of an apparel retailer company.

Orijinal dilİngilizce
Sayfa (başlangıç-bitiş)352-358
Sayfa sayısı7
DergiTekstil ve Konfeksiyon
Hacim25
Basın numarası4
Yayın durumuYayınlandı - 1 Eki 2015

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