TY - JOUR
T1 - Internal benchmarking methodology and its implementation on apparel retail industry
AU - Saricam, Canan
AU - Kalaoglu, Fatma
AU - Aksoy, Asli
PY - 2015/10/1
Y1 - 2015/10/1
N2 - In this study, a methodology for an internal benchmarking process was proposed for apparel retailer companies with the subaims of the identification of customers' requirements and the determination of working procedures related with them. To this aim, in the methodology of customer satisfaction and process benchmarking, Quality Function Deployment (QFD) and Analytical Hierarchy Process (AHP) were used in combination with some minor modifications within QFD. The proposed methodology was implemented on the two departments of an apparel retailer company.
AB - In this study, a methodology for an internal benchmarking process was proposed for apparel retailer companies with the subaims of the identification of customers' requirements and the determination of working procedures related with them. To this aim, in the methodology of customer satisfaction and process benchmarking, Quality Function Deployment (QFD) and Analytical Hierarchy Process (AHP) were used in combination with some minor modifications within QFD. The proposed methodology was implemented on the two departments of an apparel retailer company.
KW - Analytical Hierarchy Process
KW - Apparel Retailer.
KW - Customer Satisfaction Benchmarking
KW - Internal Benchmarking
KW - Process Benchmarking
KW - Quality Function Deployment
UR - http://www.scopus.com/inward/record.url?scp=84958692753&partnerID=8YFLogxK
M3 - Article
AN - SCOPUS:84958692753
SN - 1300-3356
VL - 25
SP - 352
EP - 358
JO - Tekstil ve Konfeksiyon
JF - Tekstil ve Konfeksiyon
IS - 4
ER -