Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study

Büşra Buran*, Mehmet Erçek

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Özet

Sustainability has been a hot topic in recent years in the literature. It focuses not only on environmental issues but also on economic and social topics. From the public transportation side, it contributes sustainable future taking into account bus type selection with a holistic perspective. In this study, the bus type selection problem for public transportation is modeled in a real case study. The hybrid fuzzy AHP method is applied to the proposed problem based on the SERVQUAL approach. Using Spherical Fuzzy Set, comparison matrices are constructed by both perception and expectation views. Also, gap analysis is conducted to discover differences between expectations and perceptions. Results show that when economic factors are the most important criterion for expected views, operational issues, business, and strategy come first for perceived views. For bus type selection, the diesel bus is chosen by customers with the perceived view. But from the expected perspectives, customers prefer e-bus regarding the proposed criteria. Regarding findings, there is a gap between perceived and expected views. At this point, this study will be a guide for decision-makers to discover the gap regarding customer needs.

Orijinal dilİngilizce
Ana bilgisayar yayını başlığıIntelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference
EditörlerCengiz Kahraman, Irem Ucal Sari, Basar Oztaysi, Sezi Cevik Onar, Selcuk Cebi, A. Çağrı Tolga
YayınlayanSpringer Science and Business Media Deutschland GmbH
Sayfalar735-743
Sayfa sayısı9
ISBN (Basılı)9783031397769
DOI'lar
Yayın durumuYayınlandı - 2023
EtkinlikIntelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference - Istanbul, Turkey
Süre: 22 Ağu 202324 Ağu 2023

Yayın serisi

AdıLecture Notes in Networks and Systems
Hacim759 LNNS
ISSN (Basılı)2367-3370
ISSN (Elektronik)2367-3389

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???event.eventtypes.event.conference???Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference
Ülke/BölgeTurkey
ŞehirIstanbul
Periyot22/08/2324/08/23

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Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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