Email makes you sweat: Examining email interruptions and stress with thermal imaging

Fatema Akbar, Ayse Elvan Bayraktaroglu, Pradeep Buddharaju, Dennis Rodrigo Da Cunha Silva, Ge Gao, Ted Grover, Ricardo Gutierrez-Osuna, Nathan Cooper Jones, Gloria Mark, Ioannis Pavlidis, Kevin Storer, Zelun Wang, Amanveer Wesley, Shaila Zaman

Araştırma sonucu: Kitap/Rapor/Konferans Bildirisinde BölümKonferans katkısıbilirkişi

17 Atıf (Scopus)

Özet

Workplace environments are characterized by frequent interruptions that can lead to stress. However, measures of stress due to interruptions are typically obtained through self-reports, which can be afected by memory and emotional biases. In this paper, we use a thermal imaging system to obtain objective measures of stress and investigate personality diferences in contexts of high and low interruptions. Since a major source of workplace interruptions is email, we studied 63 participants while multitasking in a controlled oice environment with two diferent email contexts: managing email in batch mode or with frequent interruptions. We discovered that people who score high in Neuroticism are signiicantly more stressed in batching environments than those low in Neuroticism. People who are more stressed inish emails faster. Last, using Linguistic Inquiry Word Count on the email text, we ind that higher stressed people in multitasking environments use more anger in their emails. These indings help to disambiguate prior conlicting results on email batching and stress.

Orijinal dilİngilizce
Ana bilgisayar yayını başlığıCHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
YayınlayanAssociation for Computing Machinery
ISBN (Elektronik)9781450359702
DOI'lar
Yayın durumuYayınlandı - 2 May 2019
Harici olarak yayınlandıEvet
Etkinlik2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom
Süre: 4 May 20199 May 2019

Yayın serisi

AdıConference on Human Factors in Computing Systems - Proceedings

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???event.eventtypes.event.conference???2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
Ülke/BölgeUnited Kingdom
ŞehirGlasgow
Periyot4/05/199/05/19

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Publisher Copyright:
© 2019 Copyright held by the owner/author(s).

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