Özet
Workplace environments are characterized by frequent interruptions that can lead to stress. However, measures of stress due to interruptions are typically obtained through self-reports, which can be afected by memory and emotional biases. In this paper, we use a thermal imaging system to obtain objective measures of stress and investigate personality diferences in contexts of high and low interruptions. Since a major source of workplace interruptions is email, we studied 63 participants while multitasking in a controlled oice environment with two diferent email contexts: managing email in batch mode or with frequent interruptions. We discovered that people who score high in Neuroticism are signiicantly more stressed in batching environments than those low in Neuroticism. People who are more stressed inish emails faster. Last, using Linguistic Inquiry Word Count on the email text, we ind that higher stressed people in multitasking environments use more anger in their emails. These indings help to disambiguate prior conlicting results on email batching and stress.
Orijinal dil | İngilizce |
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Ana bilgisayar yayını başlığı | CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems |
Yayınlayan | Association for Computing Machinery |
ISBN (Elektronik) | 9781450359702 |
DOI'lar | |
Yayın durumu | Yayınlandı - 2 May 2019 |
Harici olarak yayınlandı | Evet |
Etkinlik | 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom Süre: 4 May 2019 → 9 May 2019 |
Yayın serisi
Adı | Conference on Human Factors in Computing Systems - Proceedings |
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???event.eventtypes.event.conference??? | 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 |
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Ülke/Bölge | United Kingdom |
Şehir | Glasgow |
Periyot | 4/05/19 → 9/05/19 |
Bibliyografik not
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