Deep learning-based user experience evaluation in distance learning

The Covid-19 pandemic caused uncertainties in many different organizations, institutions gained experience in remote working and showed that high-quality distance education is a crucial component in higher education. The main concern in higher education is the impact of distance education on the quality of learning during such a pandemic. Although this type of education may be considered effective and beneficial at first glance, its effectiveness highly depends on a variety of factors such as the availability of online resources and individuals’ financial situations. In this study, the effectiveness of e-learning during the Covid-19 pandemic is evaluated using posted tweets, sentiment analysis, and topic modeling techniques. More than 160,000 tweets, addressing conditions related to the major change in the education system, were gathered from Twitter social network and deep learning-based sentiment analysis models and topic models based on latent dirichlet allocation (LDA) algorithm were developed and analyzed. Long short term memory-based sentiment analysis model using word2vec embedding was used to evaluate the opinions of Twitter users during distance education and also, a topic model using the LDA algorithm was built to identify the discussed topics in Twitter. The conducted experiments demonstrate the proposed model achieved an overall accuracy of 76%. Our findings also reveal that the Covid-19 pandemic has negative effects on individuals 54.5% of tweets were associated with negative emotions whereas this was relatively low on emotion reports in the YouGov survey and gender-rescaled emotion scores on Twitter. In parallel, we discuss the impact of the pandemic on education and how users’ emotions altered due to the catastrophic changes allied to the education system based on the proposed machine learning-based models.