Augmented Reality Application Selection Framework Using Spherical Fuzzy COPRAS Multi Criteria Decision Making

One of the key aspects of digitalization brought by Industry 4.0 is driven by the Internet of Things. Perhaps, the most interesting component of digital transformation is Augmented Reality. Augmented reality is merging the digital and physical worlds in the same experience. This new technology is accepted and applications are initiated in various areas including manufacturing. The main usage area in manufacturing is planning, execution, and verification of the assembly and maintenance operations. Likewise, augmented reality is used in the training of inexperienced people and to guide them by remote expert support. However, the augmented reality application selection, especially for non-technology savvy manufacturing organizations is challenging. Detailed and time-consuming analyses are required to understand the key features to compare and select the most suitable augmented reality application. In this paper, the most critical nine augmented reality software selection criteria are identified. To help organizations to apply such criteria and make a selection that is most suitable for the enterprise, a multi criteria decision-making approach is suggested. The suggested method is based on a fuzzy spherical number. The complex proportional assessment method is used to calculate the rankings. Therefore, the suggested method is called SF-COPRAS. Moreover, the detailed definition of augmented reality features and terminologies is explained. Several augmented reality use-case scenarios are discussed for manufacturing organizations on their Industry 4.0 initiatives. This paper aims to guide decision makers on their augmented reality software selection journey. The offered framework aims to save time for investigating augmented reality solution features systematically and objectively.