Analysing the consumer behaviour and the influence of brand loyalty in purchasing sportswear products

N. Erdumlu, C. Saricam, M. Tufekyapan, M. Cetinkaya, A. C. Donmez

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2 Atıf (Scopus)

Özet

Brand loyalty is an important term that defines the relationship between customer and it is important for the retailers to have a large loyal customer base. Specifically, sportswear products seem to be one of the most convenient apparel product categories to develop loyalty for the consumers. In this study, it was aimed to analyse the profile of sportswear consumers and their loyalty towards the leading sportswear retailers in Turkey. For this aim, a survey was conducted among 190 participants aged between 18 and 40, and the socio-demographic characteristics of the consumers were explored. The results revealed that more than half of the participants (54.74%) identified themselves as loyal customers in terms of sportswear products. The loyal consumers stated that they would continue to buy from these brands in the future and recommend to others. Expressing the reason for loyalty, the majority of the participant related their loyalty to the satisfying products offered by this brand. However, the participants seem likely to switch to the other brands if the other brands offer attractive promotions.

Orijinal dilİngilizce
Makale numarası172010
DergiIOP Conference Series: Materials Science and Engineering
Hacim254
Basın numarası17
DOI'lar
Yayın durumuYayınlandı - 8 Kas 2017
Etkinlik17th World Textile Conference: Shaping the Future of Textiles, AUTEX 2017 - Corfu, Greece
Süre: 29 May 201731 May 2017

Bibliyografik not

Publisher Copyright:
© Published under licence by IOP Publishing Ltd.

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