An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey

Aziz Kemal Konyalıoğlu; Tuğçe Beldek; Hatice Camgöz Akdağ; Gizem Deniz

doi:10.1007/978-3-030-31343-2_10

An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey

Aziz Kemal Konyalıoğlu
, Tuğçe Beldek^*
, Hatice Camgöz Akdağ
, Gizem Deniz

^*Bu çalışma için yazışmadan sorumlu yazar

İşletme Mühendisliği Bölümü

Istanbul Technical University

Araştırma sonucu: Kitap/Rapor/Konferans Bildirisinde Bölüm › Konferans katkısı › bilirkişi

Özet

Improving quality is a very important issue in hospitals. Measuring quality is directly proportional to measuring sustainability criteria. Customer satisfaction is seemingly correlated with the factors which affect sustainability evaluation. Besides, the evaluation sustainability and satisfaction consist of different kinds of uncertainties. In this case, Quality Function Deployment (QFD) is very useful tool to evaluate customer satisfaction integrated with the fact that the weights of QFD are calculated by the method of Analytic Hierarchy Process (AHP). In this study, we propose an integrated approach for the evaluation of sustainability in Turkish Hospitals by using Quality Function Deployment and Analytic Hierarchy Process in order to assess patient satisfaction by considering the most important criterium in hospitals. This study enlightens the relations between patient satisfaction in hospitals and sustainability assessments in the same place.

Orijinal dil	İngilizce
Ana bilgisayar yayını başlığı	Proceedings of the International Symposium for Production Research 2019
Editörler	Numan M. Durakbasa, Muhammed Nafis Osman Zahid, Radhiyah Abd. Aziz, Ahmad Razlan Yusoff, Nafrizuan Mat Yahya, Fazilah Abdul Aziz, Mohd Yazid Abu, M. Günes Gençyilmaz
Yayınlayan	Springer Science and Business Media Deutschland GmbH
Sayfalar	119-128
Sayfa sayısı	10
ISBN (Basılı)	9783030313425, 9789811509490
DOI'lar	https://doi.org/10.1007/978-3-030-31343-2_10
Yayın durumu	Yayınlandı - 2020
Etkinlik	19th International Symposium for Production Research, ISPR 2019 - Vienna, Austria Süre: 28 Ağu 2019 → 30 Ağu 2019

Yayın serisi

Adı	Lecture Notes in Mechanical Engineering
ISSN (Basılı)	2195-4356
ISSN (Elektronik)	2195-4364

???event.eventtypes.event.conference???

???event.eventtypes.event.conference???	19th International Symposium for Production Research, ISPR 2019
Ülke/Bölge	Austria
Şehir	Vienna
Periyot	28/08/19 → 30/08/19

Bibliyografik not

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.

BM SKH

Bu sonuç, aşağıdaki Sürdürülebilir Kalkınma Hedefine/Hedeflerine katkıda bulunur

SKH 12 Sorumlu Üretim ve Tüketim

Belgeye Erişim

10.1007/978-3-030-31343-2_10

Diğer Dosyalar ve Linkler

Link to publication in Scopus

Alıntı Yap

Konyalıoğlu, A. K., Beldek, T., Akdağ, H. C., & Deniz, G. (2020). An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey. In N. M. Durakbasa, M. N. Osman Zahid, R. Abd. Aziz, A. R. Yusoff, N. Mat Yahya, F. Abdul Aziz, M. Yazid Abu, & M. G. Gençyilmaz (Eds.), Proceedings of the International Symposium for Production Research 2019 (pp. 119-128). (Lecture Notes in Mechanical Engineering). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-31343-2_10

Konyalıoğlu, Aziz Kemal ; Beldek, Tuğçe ; Akdağ, Hatice Camgöz et al. / An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals : A Case of Turkey. Proceedings of the International Symposium for Production Research 2019. editör / Numan M. Durakbasa ; Muhammed Nafis Osman Zahid ; Radhiyah Abd. Aziz ; Ahmad Razlan Yusoff ; Nafrizuan Mat Yahya ; Fazilah Abdul Aziz ; Mohd Yazid Abu ; M. Günes Gençyilmaz. Springer Science and Business Media Deutschland GmbH, 2020. pp. 119-128 (Lecture Notes in Mechanical Engineering).

@inproceedings{166c4f03328146a0b3534165bf8076d2,

title = "An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey",

abstract = "Improving quality is a very important issue in hospitals. Measuring quality is directly proportional to measuring sustainability criteria. Customer satisfaction is seemingly correlated with the factors which affect sustainability evaluation. Besides, the evaluation sustainability and satisfaction consist of different kinds of uncertainties. In this case, Quality Function Deployment (QFD) is very useful tool to evaluate customer satisfaction integrated with the fact that the weights of QFD are calculated by the method of Analytic Hierarchy Process (AHP). In this study, we propose an integrated approach for the evaluation of sustainability in Turkish Hospitals by using Quality Function Deployment and Analytic Hierarchy Process in order to assess patient satisfaction by considering the most important criterium in hospitals. This study enlightens the relations between patient satisfaction in hospitals and sustainability assessments in the same place.",

keywords = "AHP, Healthcare, QFD, Quality management",

author = "Konyalıoğlu, \{Aziz Kemal\} and Tuğ{\c c}e Beldek and Akdağ, \{Hatice Camg{\"o}z\} and Gizem Deniz",

note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 19th International Symposium for Production Research, ISPR 2019 ; Conference date: 28-08-2019 Through 30-08-2019",

year = "2020",

doi = "10.1007/978-3-030-31343-2\_10",

language = "English",

isbn = "9783030313425",

series = "Lecture Notes in Mechanical Engineering",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "119--128",

editor = "Durakbasa, \{Numan M.\} and \{Osman Zahid\}, \{Muhammed Nafis\} and \{Abd. Aziz\}, Radhiyah and Yusoff, \{Ahmad Razlan\} and \{Mat Yahya\}, Nafrizuan and \{Abdul Aziz\}, Fazilah and \{Yazid Abu\}, Mohd and Gen{\c c}yilmaz, \{M. G{\"u}nes\}",

booktitle = "Proceedings of the International Symposium for Production Research 2019",

address = "Germany",

}

Konyalıoğlu, AK, Beldek, T, Akdağ, HC & Deniz, G 2020, An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey. in NM Durakbasa, MN Osman Zahid, R Abd. Aziz, AR Yusoff, N Mat Yahya, F Abdul Aziz, M Yazid Abu & MG Gençyilmaz (eds), Proceedings of the International Symposium for Production Research 2019. Lecture Notes in Mechanical Engineering, Springer Science and Business Media Deutschland GmbH, pp. 119-128, 19th International Symposium for Production Research, ISPR 2019, Vienna, Austria, 28/08/19. https://doi.org/10.1007/978-3-030-31343-2_10

An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey. / Konyalıoğlu, Aziz Kemal; Beldek, Tuğçe; Akdağ, Hatice Camgöz et al.
Proceedings of the International Symposium for Production Research 2019. ed. / Numan M. Durakbasa; Muhammed Nafis Osman Zahid; Radhiyah Abd. Aziz; Ahmad Razlan Yusoff; Nafrizuan Mat Yahya; Fazilah Abdul Aziz; Mohd Yazid Abu; M. Günes Gençyilmaz. Springer Science and Business Media Deutschland GmbH, 2020. p. 119-128 (Lecture Notes in Mechanical Engineering).

Araştırma sonucu: Kitap/Rapor/Konferans Bildirisinde Bölüm › Konferans katkısı › bilirkişi

TY - GEN

T1 - An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals

T2 - 19th International Symposium for Production Research, ISPR 2019

AU - Konyalıoğlu, Aziz Kemal

AU - Beldek, Tuğçe

AU - Akdağ, Hatice Camgöz

AU - Deniz, Gizem

PY - 2020

Y1 - 2020

N2 - Improving quality is a very important issue in hospitals. Measuring quality is directly proportional to measuring sustainability criteria. Customer satisfaction is seemingly correlated with the factors which affect sustainability evaluation. Besides, the evaluation sustainability and satisfaction consist of different kinds of uncertainties. In this case, Quality Function Deployment (QFD) is very useful tool to evaluate customer satisfaction integrated with the fact that the weights of QFD are calculated by the method of Analytic Hierarchy Process (AHP). In this study, we propose an integrated approach for the evaluation of sustainability in Turkish Hospitals by using Quality Function Deployment and Analytic Hierarchy Process in order to assess patient satisfaction by considering the most important criterium in hospitals. This study enlightens the relations between patient satisfaction in hospitals and sustainability assessments in the same place.

AB - Improving quality is a very important issue in hospitals. Measuring quality is directly proportional to measuring sustainability criteria. Customer satisfaction is seemingly correlated with the factors which affect sustainability evaluation. Besides, the evaluation sustainability and satisfaction consist of different kinds of uncertainties. In this case, Quality Function Deployment (QFD) is very useful tool to evaluate customer satisfaction integrated with the fact that the weights of QFD are calculated by the method of Analytic Hierarchy Process (AHP). In this study, we propose an integrated approach for the evaluation of sustainability in Turkish Hospitals by using Quality Function Deployment and Analytic Hierarchy Process in order to assess patient satisfaction by considering the most important criterium in hospitals. This study enlightens the relations between patient satisfaction in hospitals and sustainability assessments in the same place.

KW - AHP

KW - Healthcare

KW - QFD

KW - Quality management

UR - https://www.scopus.com/pages/publications/85076226048

U2 - 10.1007/978-3-030-31343-2_10

DO - 10.1007/978-3-030-31343-2_10

M3 - Conference contribution

AN - SCOPUS:85076226048

SN - 9783030313425

SN - 9789811509490

T3 - Lecture Notes in Mechanical Engineering

SP - 119

EP - 128

BT - Proceedings of the International Symposium for Production Research 2019

A2 - Durakbasa, Numan M.

A2 - Osman Zahid, Muhammed Nafis

A2 - Abd. Aziz, Radhiyah

A2 - Yusoff, Ahmad Razlan

A2 - Mat Yahya, Nafrizuan

A2 - Abdul Aziz, Fazilah

A2 - Yazid Abu, Mohd

A2 - Gençyilmaz, M. Günes

PB - Springer Science and Business Media Deutschland GmbH

Y2 - 28 August 2019 through 30 August 2019

ER -

Konyalıoğlu AK, Beldek T, Akdağ HC, Deniz G. An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey. In Durakbasa NM, Osman Zahid MN, Abd. Aziz R, Yusoff AR, Mat Yahya N, Abdul Aziz F, Yazid Abu M, Gençyilmaz MG, editörler, Proceedings of the International Symposium for Production Research 2019. Springer Science and Business Media Deutschland GmbH. 2020. p. 119-128. (Lecture Notes in Mechanical Engineering). doi: 10.1007/978-3-030-31343-2_10

An Integrated Approach for the Evaluation of Sustainability and Patient Satisfaction in Hospitals: A Case of Turkey

Özet

Yayın serisi

???event.eventtypes.event.conference???

Bibliyografik not

BM SKH

Belgeye Erişim

Diğer Dosyalar ve Linkler

Parmak izi

Alıntı Yap