Aftersales service performance measurement using dynamic intuitionistic fuzzy multi-attribute decision making

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1 Atıf (Scopus)

Özet

Aftersales services generate both economic and managerial benefits, which provide longterm profitability and sustainability for companies. In order to have a successful aftersales service, aftersales service performances should be measured and necessary changes should be done. However, usually aftersales service performances are not measured in the same time period or at the same stage. In this study, a dynamic intuitionistic fuzzy multi-attribute decision making method is used to measure the performances of after sales services of an electronics company.

Orijinal dilİngilizce
Ana bilgisayar yayını başlığıUncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016
EditörlerJie Lu, Ludovic Koehl, Etienne E. Kerre, Luis Martinez, Xianyi Zeng
YayınlayanWorld Scientific Publishing Co. Pte Ltd
Sayfalar845-850
Sayfa sayısı6
ISBN (Elektronik)9789813146969
DOI'lar
Yayın durumuYayınlandı - 2016
EtkinlikUncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016 - Roubaix, France
Süre: 24 Ağu 201626 Ağu 2016

Yayın serisi

AdıUncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016

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???event.eventtypes.event.conference???Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016
Ülke/BölgeFrance
ŞehirRoubaix
Periyot24/08/1626/08/16

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Publisher Copyright:
© 2016 by World Scientific Publishing Co. Pte. Ltd.

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