Yıldız Technopark product roadmap for AI companies: chatbot

Nihan Yıldırım; Tugrul U. Daim; Dilara Özyıldırım; Alper Yıldız; Hakan Turpcu; Gökhan Özbek; Hasan Hüseyin Çelebi; Özlem Genç; Arda Nusirevan Toprak; Şeymanur Usta

doi:10.4337/9781035330850.00030

Yıldız Technopark product roadmap for AI companies: chatbot

Nihan Yıldırım
, Tugrul U. Daim
, Dilara Özyıldırım
, Alper Yıldız
, Hakan Turpcu
, Gökhan Özbek
, Hasan Hüseyin Çelebi
, Özlem Genç
, Arda Nusirevan Toprak
, Şeymanur Usta

Department of Management Engineering

Portland State University
Yildiz Technical University

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

AI companies are looking for planning frameworks to develop products that meet market demands by utilizing appropriate technologies. Product technology roadmaps remedy this context by providing a multidimensional analysis of market drivers, technologies, and expected product features. To provide an actionable example, this study presents an AI Chatbot product technology roadmap framework for an AI startup in YTU Technopark to guide their product planning efforts effectively. The roadmap aims to address market needs proactively and resolve chatbot technology issues. Through the application of a comprehensive study, our goal was to identify critical processes for creating innovative and unique chatbot solutions that are linked closely to the business's expansion plans. This study captures our purposeful attempts to establish the AI company as a cutting-edge pioneer in the ever-changing field of chatbot technologies.

Original language	English
Title of host publication	Handbook of Technological Forecasting and Roadmapping
Publisher	Edward Elgar Publishing Ltd.
Pages	421-437
Number of pages	17
ISBN (Electronic)	9781035330850
ISBN (Print)	9781035330843
DOIs	https://doi.org/10.4337/9781035330850.00030
Publication status	Published - 1 Jan 2026

Bibliographical note

Publisher Copyright:
© The Editors and Contributors Severally 2026.

Keywords

AI in Business
Algorithmic Bias
Artificial Intelligence
Chatbots
Customer Service Automation
Data Privacy in AI
Ethical Implications of AI
Future of AI Technologies
Machine Learning
Natural Language Processing

Access to Document

10.4337/9781035330850.00030

Cite this

@inbook{8dccb3f31aa54d09b12471ba3cb88608,

title = "Yıldız Technopark product roadmap for AI companies: chatbot",

abstract = "AI companies are looking for planning frameworks to develop products that meet market demands by utilizing appropriate technologies. Product technology roadmaps remedy this context by providing a multidimensional analysis of market drivers, technologies, and expected product features. To provide an actionable example, this study presents an AI Chatbot product technology roadmap framework for an AI startup in YTU Technopark to guide their product planning efforts effectively. The roadmap aims to address market needs proactively and resolve chatbot technology issues. Through the application of a comprehensive study, our goal was to identify critical processes for creating innovative and unique chatbot solutions that are linked closely to the business's expansion plans. This study captures our purposeful attempts to establish the AI company as a cutting-edge pioneer in the ever-changing field of chatbot technologies.",

keywords = "AI in Business, Algorithmic Bias, Artificial Intelligence, Chatbots, Customer Service Automation, Data Privacy in AI, Ethical Implications of AI, Future of AI Technologies, Machine Learning, Natural Language Processing",

author = "Nihan Yıldırım and Daim, \{Tugrul U.\} and Dilara {\"O}zyıldırım and Alper Yıldız and Hakan Turpcu and G{\"o}khan {\"O}zbek and {\c C}elebi, \{Hasan H{\"u}seyin\} and {\"O}zlem Gen{\c c} and Toprak, \{Arda Nusirevan\} and {\c S}eymanur Usta",

note = "Publisher Copyright: {\textcopyright} The Editors and Contributors Severally 2026.",

year = "2026",

month = jan,

day = "1",

doi = "10.4337/9781035330850.00030",

language = "English",

isbn = "9781035330843",

pages = "421--437",

booktitle = "Handbook of Technological Forecasting and Roadmapping",

publisher = "Edward Elgar Publishing Ltd.",

address = "United Kingdom",

}

TY - CHAP

T1 - Yıldız Technopark product roadmap for AI companies

T2 - chatbot

AU - Yıldırım, Nihan

AU - Daim, Tugrul U.

AU - Özyıldırım, Dilara

AU - Yıldız, Alper

AU - Turpcu, Hakan

AU - Özbek, Gökhan

AU - Çelebi, Hasan Hüseyin

AU - Genç, Özlem

AU - Toprak, Arda Nusirevan

AU - Usta, Şeymanur

N1 - Publisher Copyright: © The Editors and Contributors Severally 2026.

PY - 2026/1/1

Y1 - 2026/1/1

N2 - AI companies are looking for planning frameworks to develop products that meet market demands by utilizing appropriate technologies. Product technology roadmaps remedy this context by providing a multidimensional analysis of market drivers, technologies, and expected product features. To provide an actionable example, this study presents an AI Chatbot product technology roadmap framework for an AI startup in YTU Technopark to guide their product planning efforts effectively. The roadmap aims to address market needs proactively and resolve chatbot technology issues. Through the application of a comprehensive study, our goal was to identify critical processes for creating innovative and unique chatbot solutions that are linked closely to the business's expansion plans. This study captures our purposeful attempts to establish the AI company as a cutting-edge pioneer in the ever-changing field of chatbot technologies.

AB - AI companies are looking for planning frameworks to develop products that meet market demands by utilizing appropriate technologies. Product technology roadmaps remedy this context by providing a multidimensional analysis of market drivers, technologies, and expected product features. To provide an actionable example, this study presents an AI Chatbot product technology roadmap framework for an AI startup in YTU Technopark to guide their product planning efforts effectively. The roadmap aims to address market needs proactively and resolve chatbot technology issues. Through the application of a comprehensive study, our goal was to identify critical processes for creating innovative and unique chatbot solutions that are linked closely to the business's expansion plans. This study captures our purposeful attempts to establish the AI company as a cutting-edge pioneer in the ever-changing field of chatbot technologies.

KW - AI in Business

KW - Algorithmic Bias

KW - Artificial Intelligence

KW - Chatbots

KW - Customer Service Automation

KW - Data Privacy in AI

KW - Ethical Implications of AI

KW - Future of AI Technologies

KW - Machine Learning

KW - Natural Language Processing

UR - https://www.scopus.com/pages/publications/105038354371

U2 - 10.4337/9781035330850.00030

DO - 10.4337/9781035330850.00030

M3 - Chapter

AN - SCOPUS:105038354371

SN - 9781035330843

SP - 421

EP - 437

BT - Handbook of Technological Forecasting and Roadmapping

PB - Edward Elgar Publishing Ltd.

ER -

Yıldız Technopark product roadmap for AI companies: chatbot

Abstract

Bibliographical note

Keywords

Access to Document

Other files and links

Fingerprint

Cite this