Weighting performance indicators of debt collection offices by using hesitant fuzzy AHP

Basar Oztaysi*, Mustafa Yücel, Sezi Cevik Onar, Ersan Öztürk, Cengiz Kahraman

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Performance measurement (PM) is defined as the process of collecting, analyzing and/or reporting information regarding the performance of individuals, teams or the whole organization. The first and one of the most important steps in performance measurement is determining the performance indicators and their weights. In this study, we focus on performance measurement of law offices, which deal with follow-up of unpaid bills. We propose a decision model for weighting the performance indicators using interval valued intuitionistic fuzzy AHP.

Original languageEnglish
Title of host publicationIntelligent and Fuzzy Techniques in Big Data Analytics and Decision Making - Proceedings of the INFUS 2019 Conference
EditorsCengiz Kahraman, Sezi Cevik Onar, Basar Oztaysi, Irem Ucal Sari, Selcuk Cebi, A.Cagri Tolga
PublisherSpringer Verlag
Pages1017-1024
Number of pages8
ISBN (Print)9783030237554
DOIs
Publication statusPublished - 2020
EventInternational Conference on Intelligent and Fuzzy Systems, INFUS 2019 - Istanbul, Turkey
Duration: 23 Jul 201925 Jul 2019

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1029
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceInternational Conference on Intelligent and Fuzzy Systems, INFUS 2019
Country/TerritoryTurkey
CityIstanbul
Period23/07/1925/07/19

Bibliographical note

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.

Funding

This work is supported by Scientific and Technological Research Council of Turkey (TÜBİTAK), TEYDEB 1505, Grant No: 5170012.

FundersFunder number
Türkiye Bilimsel ve Teknolojik Araştırma Kurumu5170012

    Keywords

    • Analytic hierarchy process
    • Hesitant fuzzy sets
    • Key performance indicators
    • Performance measurement

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