The relationship between TQM and performance in small manufacturing enterprises: The mediation effect of failure

Tufan Koc*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)

Abstract

This paper investigates the relationship between TQM elements, failures and firm performance. The paper presents an alternative methodology to assess not only the direct impact of TQM on firm performance, but the indirect impact of TQM on performance via internal and external failures. The results of the study revealed that there is a significant relationship between the TQM practices and internal and external failure and firm performance. Customer focus and participation are important predictors for internal failure. Customer focus and quality system are found to be important predictors for external failure. In addition some of the internal and external failure elements are particularly strong predictors of firm performance. They are reworking from internal failure and warranties from external failure that have significant impact on firm performance. Employee involvement, customer focus and quality system are found to be significant predictors for the direct relationship between TQM practices and firm performance.

Original languageEnglish
Pages (from-to)203-218
Number of pages16
JournalInternational Journal of Industrial Engineering : Theory Applications and Practice
Volume18
Issue number4
Publication statusPublished - 2011

Keywords

  • External failure
  • Internal failure
  • Manufacturing performance
  • SME
  • TQM practices

Fingerprint

Dive into the research topics of 'The relationship between TQM and performance in small manufacturing enterprises: The mediation effect of failure'. Together they form a unique fingerprint.

Cite this