Product improvement with Quality Function Deployment (QFD) technique

Hatice Camgoz-Akdag; Selim Zaim; Mehmet F. Acar; Omer F. Demirel; Ahmet Ataman

doi:10.4028/www.scientific.net/AMR.445.1058

Product improvement with Quality Function Deployment (QFD) technique

Hatice Camgoz-Akdag^*, Selim Zaim, Mehmet F. Acar, Omer F. Demirel, Ahmet Ataman

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company), the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or improving a product both customer expectations and product requirements are evaluated at the same time pleasing both parties for a successful result.

Original language	English
Title of host publication	Materials and Manufacturing Technologies XIV
Pages	1058-1063
Number of pages	6
DOIs	https://doi.org/10.4028/www.scientific.net/AMR.445.1058
Publication status	Published - 2012
Externally published	Yes
Event	14th International Conference on Advances in Materials and Processing Technologies, AMPT 2011 - Istanbul, Turkey Duration: 13 Jul 2011 → 16 Jul 2011

Publication series

Name	Advanced Materials Research
Volume	445
ISSN (Print)	1022-6680

Conference

Conference	14th International Conference on Advances in Materials and Processing Technologies, AMPT 2011
Country/Territory	Turkey
City	Istanbul
Period	13/07/11 → 16/07/11

Keywords

Customer expectation
New product development
QFD
Quality

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.4028/www.scientific.net/AMR.445.1058

Cite this

@inproceedings{1c1eadceb2c644d2a9af8b6075bda20d,

title = "Product improvement with Quality Function Deployment (QFD) technique",

abstract = "The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company), the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or improving a product both customer expectations and product requirements are evaluated at the same time pleasing both parties for a successful result.",

keywords = "Customer expectation, New product development, QFD, Quality",

author = "Hatice Camgoz-Akdag and Selim Zaim and Acar, {Mehmet F.} and Demirel, {Omer F.} and Ahmet Ataman",

year = "2012",

doi = "10.4028/www.scientific.net/AMR.445.1058",

language = "English",

isbn = "9783037853467",

series = "Advanced Materials Research",

pages = "1058--1063",

booktitle = "Materials and Manufacturing Technologies XIV",

note = "14th International Conference on Advances in Materials and Processing Technologies, AMPT 2011 ; Conference date: 13-07-2011 Through 16-07-2011",

}

Camgoz-Akdag, H, Zaim, S, Acar, MF, Demirel, OF & Ataman, A 2012, Product improvement with Quality Function Deployment (QFD) technique. in Materials and Manufacturing Technologies XIV. Advanced Materials Research, vol. 445, pp. 1058-1063, 14th International Conference on Advances in Materials and Processing Technologies, AMPT 2011, Istanbul, Turkey, 13/07/11. https://doi.org/10.4028/www.scientific.net/AMR.445.1058

TY - GEN

T1 - Product improvement with Quality Function Deployment (QFD) technique

AU - Camgoz-Akdag, Hatice

AU - Zaim, Selim

AU - Acar, Mehmet F.

AU - Demirel, Omer F.

AU - Ataman, Ahmet

PY - 2012

Y1 - 2012

N2 - The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company), the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or improving a product both customer expectations and product requirements are evaluated at the same time pleasing both parties for a successful result.

AB - The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company), the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or improving a product both customer expectations and product requirements are evaluated at the same time pleasing both parties for a successful result.

KW - Customer expectation

KW - New product development

KW - QFD

KW - Quality

UR - http://www.scopus.com/inward/record.url?scp=84856948721&partnerID=8YFLogxK

U2 - 10.4028/www.scientific.net/AMR.445.1058

DO - 10.4028/www.scientific.net/AMR.445.1058

M3 - Conference contribution

AN - SCOPUS:84856948721

SN - 9783037853467

T3 - Advanced Materials Research

SP - 1058

EP - 1063

BT - Materials and Manufacturing Technologies XIV

T2 - 14th International Conference on Advances in Materials and Processing Technologies, AMPT 2011

Y2 - 13 July 2011 through 16 July 2011

ER -

Product improvement with Quality Function Deployment (QFD) technique

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

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