Personalized training in fast-food restaurants using augmented reality glasses

Mehmet Selcuk Albayrak; Alper Oner; Idris Murat Atakli; Hazim Kemal Ekenel

doi:10.1109/ISET.2019.00035

Personalized training in fast-food restaurants using augmented reality glasses

Mehmet Selcuk Albayrak, Alper Oner, Idris Murat Atakli, Hazim Kemal Ekenel

Department of Computer Engineering

Ata Technology Platforms

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

12 Citations (Scopus)

Abstract

Employee training in fast-food restaurants is a long, practice-based process, which is mainly done on the job. Employee performance during training directly affects service quality and customer satisfaction. In this study, we optimize the training process in fast-food restaurants with the use of augmented reality glasses. We increase the quality of the training by gamifying and personalizing the process. We also aim to help businesses lower the labor costs by shortening or possibly fully eliminating one-on-one training sessions instructed by senior employees. We implemented a new training system on a game engine with the aid of various sensors such as gyroscope, accelerometer and audial & visual inputs. We also intend to eliminate the culture of high employee turnover rates of the fast-food sector by increasing the quality of the training. The outcome of this study will be used to fully train and supervise employees in the future.

Original language	English
Title of host publication	Proceedings - 2019 International Symposium on Educational Technology, ISET 2019
Editors	Fu Lee Wang, Oliver Au, Blanka Klimova, Josef Hynek, Petra Hynek
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	129-133
Number of pages	5
ISBN (Electronic)	9781728133874
DOIs	https://doi.org/10.1109/ISET.2019.00035
Publication status	Published - Jul 2019
Event	2019 International Symposium on Educational Technology, ISET 2019 - Hradec Kralove, Czech Republic Duration: 2 Jul 2019 → 4 Jul 2019

Publication series

Name	Proceedings - 2019 International Symposium on Educational Technology, ISET 2019

Conference

Conference	2019 International Symposium on Educational Technology, ISET 2019
Country/Territory	Czech Republic
City	Hradec Kralove
Period	2/07/19 → 4/07/19

Bibliographical note

Publisher Copyright:
© 2019 IEEE.

Keywords

Augmented reality
Fast-food restaurant
Gamification
Marker based object detection
Personalized employee training

Access to Document

10.1109/ISET.2019.00035

Cite this

Albayrak, M. S., Oner, A., Atakli, I. M., & Ekenel, H. K. (2019). Personalized training in fast-food restaurants using augmented reality glasses. In F. L. Wang, O. Au, B. Klimova, J. Hynek, & P. Hynek (Eds.), Proceedings - 2019 International Symposium on Educational Technology, ISET 2019 (pp. 129-133). Article 8782209 (Proceedings - 2019 International Symposium on Educational Technology, ISET 2019). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ISET.2019.00035

Albayrak, Mehmet Selcuk ; Oner, Alper ; Atakli, Idris Murat et al. / Personalized training in fast-food restaurants using augmented reality glasses. Proceedings - 2019 International Symposium on Educational Technology, ISET 2019. editor / Fu Lee Wang ; Oliver Au ; Blanka Klimova ; Josef Hynek ; Petra Hynek. Institute of Electrical and Electronics Engineers Inc., 2019. pp. 129-133 (Proceedings - 2019 International Symposium on Educational Technology, ISET 2019).

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title = "Personalized training in fast-food restaurants using augmented reality glasses",

abstract = "Employee training in fast-food restaurants is a long, practice-based process, which is mainly done on the job. Employee performance during training directly affects service quality and customer satisfaction. In this study, we optimize the training process in fast-food restaurants with the use of augmented reality glasses. We increase the quality of the training by gamifying and personalizing the process. We also aim to help businesses lower the labor costs by shortening or possibly fully eliminating one-on-one training sessions instructed by senior employees. We implemented a new training system on a game engine with the aid of various sensors such as gyroscope, accelerometer and audial & visual inputs. We also intend to eliminate the culture of high employee turnover rates of the fast-food sector by increasing the quality of the training. The outcome of this study will be used to fully train and supervise employees in the future.",

keywords = "Augmented reality, Fast-food restaurant, Gamification, Marker based object detection, Personalized employee training",

author = "Albayrak, {Mehmet Selcuk} and Alper Oner and Atakli, {Idris Murat} and Ekenel, {Hazim Kemal}",

note = "Publisher Copyright: {\textcopyright} 2019 IEEE.; 2019 International Symposium on Educational Technology, ISET 2019 ; Conference date: 02-07-2019 Through 04-07-2019",

year = "2019",

month = jul,

doi = "10.1109/ISET.2019.00035",

language = "English",

series = "Proceedings - 2019 International Symposium on Educational Technology, ISET 2019",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

pages = "129--133",

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Albayrak, MS, Oner, A, Atakli, IM & Ekenel, HK 2019, Personalized training in fast-food restaurants using augmented reality glasses. in FL Wang, O Au, B Klimova, J Hynek & P Hynek (eds), Proceedings - 2019 International Symposium on Educational Technology, ISET 2019., 8782209, Proceedings - 2019 International Symposium on Educational Technology, ISET 2019, Institute of Electrical and Electronics Engineers Inc., pp. 129-133, 2019 International Symposium on Educational Technology, ISET 2019, Hradec Kralove, Czech Republic, 2/07/19. https://doi.org/10.1109/ISET.2019.00035

Personalized training in fast-food restaurants using augmented reality glasses. / Albayrak, Mehmet Selcuk; Oner, Alper; Atakli, Idris Murat et al.
Proceedings - 2019 International Symposium on Educational Technology, ISET 2019. ed. / Fu Lee Wang; Oliver Au; Blanka Klimova; Josef Hynek; Petra Hynek. Institute of Electrical and Electronics Engineers Inc., 2019. p. 129-133 8782209 (Proceedings - 2019 International Symposium on Educational Technology, ISET 2019).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Atakli, Idris Murat

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PY - 2019/7

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N2 - Employee training in fast-food restaurants is a long, practice-based process, which is mainly done on the job. Employee performance during training directly affects service quality and customer satisfaction. In this study, we optimize the training process in fast-food restaurants with the use of augmented reality glasses. We increase the quality of the training by gamifying and personalizing the process. We also aim to help businesses lower the labor costs by shortening or possibly fully eliminating one-on-one training sessions instructed by senior employees. We implemented a new training system on a game engine with the aid of various sensors such as gyroscope, accelerometer and audial & visual inputs. We also intend to eliminate the culture of high employee turnover rates of the fast-food sector by increasing the quality of the training. The outcome of this study will be used to fully train and supervise employees in the future.

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BT - Proceedings - 2019 International Symposium on Educational Technology, ISET 2019

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Albayrak MS, Oner A, Atakli IM, Ekenel HK. Personalized training in fast-food restaurants using augmented reality glasses. In Wang FL, Au O, Klimova B, Hynek J, Hynek P, editors, Proceedings - 2019 International Symposium on Educational Technology, ISET 2019. Institute of Electrical and Electronics Engineers Inc. 2019. p. 129-133. 8782209. (Proceedings - 2019 International Symposium on Educational Technology, ISET 2019). doi: 10.1109/ISET.2019.00035

Personalized training in fast-food restaurants using augmented reality glasses

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Keywords

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