Performance measurement of process based enterprise applications using incomplete interval-valued intuitionistic preference relations: The case of call centers

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Performance Measurement (PM) can be defined as a combination of numerically expressed characteristics of a company’s, a team’s or an activity’s which give insight about the success or degree of accomplishment of the goals. The aim of performance measurement of process based enterprise applications is to provide an objective measurement which can be later used for promotions or rewards. In this paper, incomplete interval-valued intuitionistic preference relations are used to determine the weights of the key performance indicators (KPI) which are used aggregate and determine the final performance values.

Original languageEnglish
Title of host publicationUncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016
EditorsJie Lu, Ludovic Koehl, Etienne E. Kerre, Luis Martinez, Xianyi Zeng
PublisherWorld Scientific Publishing Co. Pte Ltd
Pages851-856
Number of pages6
ISBN (Electronic)9789813146969
DOIs
Publication statusPublished - 2016
EventUncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016 - Roubaix, France
Duration: 24 Aug 201626 Aug 2016

Publication series

NameUncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016

Conference

ConferenceUncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016
Country/TerritoryFrance
CityRoubaix
Period24/08/1626/08/16

Bibliographical note

Publisher Copyright:
© 2016 by World Scientific Publishing Co. Pte. Ltd.

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