Keyphrases
Support Processes
100%
Customer Support
100%
Inter-organizational Learning
100%
Knowledge Management System
100%
Performance Metrics
28%
Problem Solving
28%
Six Sigma Methodology
28%
Turkey
14%
Organizational Structure
14%
Management Challenges
14%
Effective Utilization
14%
Customer Relationship Management
14%
Skills-based
14%
Learning by Doing
14%
Telecommunication Companies
14%
Support Groups
14%
Process Structure
14%
Problem Resolution
14%
Effective Integration
14%
System Knowledge
14%
Resolution Time
14%
Predefined Performance
14%
Six Sigma
14%
Time Reuse
14%
Problem-solving Practices
14%
Innovative Process
14%
Metric Indicators
14%
Quality Improvement Process
14%
System Solving
14%
Resource Allocation Systems
14%
Process Relationships
14%
Computer Science
Customer Support
100%
Organizational Learning
100%
Support Process
100%
Knowledge Management System
100%
Case Study
100%
Quality Management
42%
Performance Metric
28%
Organizational Structure
14%
Customer Relationship Management
14%
Resource Allocation
14%
Resolution Time
14%
Single Case Study
14%
Problem Resolution
14%
Social Sciences
Case Study
100%
Knowledge Management System
100%
Six Sigma
60%
Administrative Structure
20%
Allocation
20%