TY - GEN
T1 - Multi-attribute comparison of quality consultants in Turkey using fuzzy AHP
AU - Cebeci, Ufuk
PY - 2004
Y1 - 2004
N2 - Quality consultants are used in ISO 9000 implementation projects by especially small and medium-sized enterprises. Clients do not always appreciate differences between quality consultants. The aim of this paper is to provide an analytical tool to select the best quality consultant providing the most customer satisfaction. The clients of three Turkish quality consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was used to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.
AB - Quality consultants are used in ISO 9000 implementation projects by especially small and medium-sized enterprises. Clients do not always appreciate differences between quality consultants. The aim of this paper is to provide an analytical tool to select the best quality consultant providing the most customer satisfaction. The clients of three Turkish quality consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was used to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.
UR - http://www.scopus.com/inward/record.url?scp=8844227494&partnerID=8YFLogxK
U2 - 10.1142/9789812702661_0096
DO - 10.1142/9789812702661_0096
M3 - Conference contribution
AN - SCOPUS:8844227494
SN - 9812388737
SN - 9789812388735
T3 - Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference
SP - 531
EP - 536
BT - Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference
PB - World Scientific Publishing Co. Pte Ltd
T2 - Applied Computational Intelligence - Proceedings of the 6th International FLINS Conference
Y2 - 1 September 2004 through 3 September 2004
ER -
