TY - GEN
T1 - Measuring customer satisfaction of turkish ship-owners over container ports on mediterranean short-sea shipping lines
AU - Cebi, Selcuk
AU - Celik, Metin
AU - Kahraman, Cengiz
PY - 2008
Y1 - 2008
N2 - Short-sea shipping has a vital importance especially for the countries bordering the Mediterranean Sea. In recent years, the containerization trend in shipping industry has enforced the relevant shareholders to develop system infrastructures and service potentials especially at ports and terminals within maritime mode of transport. This paper analytically evaluates the principal Mediterranean container ports using the data and feedbacks from Turkish container shipping industry. The hybrid evaluation systematic based on Fuzzy Analytic Hierarchy Process (FAHP) and Fuzzy Information Axioms (FIA) provides quantitative outcomes towards customer satisfaction of Turkish Shipowners over container ports on Mediterranean shortsea shipping lines.
AB - Short-sea shipping has a vital importance especially for the countries bordering the Mediterranean Sea. In recent years, the containerization trend in shipping industry has enforced the relevant shareholders to develop system infrastructures and service potentials especially at ports and terminals within maritime mode of transport. This paper analytically evaluates the principal Mediterranean container ports using the data and feedbacks from Turkish container shipping industry. The hybrid evaluation systematic based on Fuzzy Analytic Hierarchy Process (FAHP) and Fuzzy Information Axioms (FIA) provides quantitative outcomes towards customer satisfaction of Turkish Shipowners over container ports on Mediterranean shortsea shipping lines.
KW - Customer satisfaction
KW - Fuzzy analytic hierarchy process
KW - Fuzzy information axioms
KW - Mediterranean container ports
KW - Multi-criteria analysis
KW - Port competitiveness
UR - http://www.scopus.com/inward/record.url?scp=84888252572&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84888252572
SN - 9781627486828
T3 - 38th International Conference on Computers and Industrial Engineering 2008
SP - 663
EP - 670
BT - 38th International Conference on Computers and Industrial Engineering 2008
T2 - 38th International Conference on Computers and Industrial Engineering 2008
Y2 - 31 October 2008 through 2 November 2008
ER -