Lean process design for a radiology department

Hatice Camgöz-Akdağ*, Esra Çalişkan, Sirel Toma

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


Purpose: The purpose of this paper is to design a future value stream map of the system and patient pathway with lean health care application tools in terms of quality improvement (QI) in order to decrease the non-value-added activities for patients, doctors, and nurses for a radiology unit in a public hospital based in Istanbul, Turkey. Design/methodology/approach: Data are collected from personal observations, information technologies unit, and authorized employees. In order to measure subprocesses, some qualitative data are transformed into quantitative data via authorized employees’ experiences. Moreover, data tracking and keeping systems are too poor for revealing the current situation. Findings: The current value stream map of the system of the radiology department of a public education and research hospital was analyzed and the future value stream map of the system and patient pathway was redesigned with lean health care application tools in terms of QI. Research limitations/implications: The greatest limitation is the resistant to change and fear of talking on mistakes and low performances. Originality/value: This paper states an example of a current and future value stream map showing step by step where the bottlenecks are and how these can be improved and what specific benefits will this analysis bring to the health care system. It will be useful for both academicians and practitioners on how to apply lean to health care.

Original languageEnglish
Pages (from-to)779-791
Number of pages13
JournalBusiness Process Management Journal
Issue number4
Publication statusPublished - 2017

Bibliographical note

Publisher Copyright:
© 2017, © Emerald Publishing Limited.


  • Lean health care
  • Public hospital
  • Radiology
  • Value stream map
  • Value-added activities


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