TY - GEN
T1 - Joint commission international consultant selection for hospitals by fuzzy AHP
AU - Cebeci, Ufuk
PY - 2008
Y1 - 2008
N2 - Joint Commission International (JCI) has been dedicated to improving the quality and safety of health care services. Today, the largest certification body of health care organizations in the United States, the Joint Commission surveys nearly 20,000 health care programs through a voluntary accreditation process. The Joint Commission is a none-profit organization. The JCI continuously improves the safety and quality of care in the international community through the provision of education and international accreditation. The JCI standard contains different subjects such as Prevention of Infection, Patient and Family Rights, Leadership, Facility Management, Safety. Clients do not always appreciate differences among JCI consultants. This paper aims to provide an analytical tool to select the best JCI consultant providing the most customer satisfaction. The clients of three Turkish JCI consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was applied to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.
AB - Joint Commission International (JCI) has been dedicated to improving the quality and safety of health care services. Today, the largest certification body of health care organizations in the United States, the Joint Commission surveys nearly 20,000 health care programs through a voluntary accreditation process. The Joint Commission is a none-profit organization. The JCI continuously improves the safety and quality of care in the international community through the provision of education and international accreditation. The JCI standard contains different subjects such as Prevention of Infection, Patient and Family Rights, Leadership, Facility Management, Safety. Clients do not always appreciate differences among JCI consultants. This paper aims to provide an analytical tool to select the best JCI consultant providing the most customer satisfaction. The clients of three Turkish JCI consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was applied to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.
KW - Analytic hierarchy process (AHP)
KW - Fuzzy AHP
KW - Fuzzy numbers
KW - JCI consultants
UR - http://www.scopus.com/inward/record.url?scp=58049160474&partnerID=8YFLogxK
U2 - 10.1142/9789812799470_0111
DO - 10.1142/9789812799470_0111
M3 - Conference contribution
AN - SCOPUS:58049160474
SN - 981279946X
SN - 9789812799463
T3 - World Scientific Proceedings Series on Computer Engineering and Information Science 1; Computational Intelligence in Decision and Control - Proceedings of the 8th International FLINS Conference
SP - 677
EP - 682
BT - World Scientific Proceedings Series on Computer Engineering and Information Science 1; Computational Intelligence in Decision and Control - Proceedings of the 8th International FLINS Conference
PB - World Scientific Publishing Co. Pte Ltd
T2 - Computational Intelligence in Decision and Control - 8th International FLINS Conference
Y2 - 21 September 2008 through 24 September 2008
ER -