TY - JOUR
T1 - Implementing the ISO 9000 standards in Turkey
T2 - A study of large companies' satisfaction with ISO 9000
AU - Calisir, Fethi
AU - Bayraktar, Cahit A.
AU - Beskese, Berna
PY - 2001
Y1 - 2001
N2 - Using data collected from a sample of 73 ISO-certified large Turkish companies, we explore the influence of various factors on large companies' satisfaction with ISO 9000. This is the first attempt to examine the relationships between companies' demographic characteristics, diffculties encountered in ISO 9000 implementation, improvements generated after attaining ISO 9000 and large companies' satisfaction with ISO 9000. Regression analysis is used to analyse the relationships between these variables. The results suggest that large companies may be more satisfied with ISO 9000 through increased emphasis on making operational improvements. In particular, they should focus on increasing product/service quality, reducing error/defect rate in production/service and achieving standardization. The paper concludes with a discussion of findings resulting in developing a model predicting companies' satisfaction with ISO 9000 and recommendations for future research areas.
AB - Using data collected from a sample of 73 ISO-certified large Turkish companies, we explore the influence of various factors on large companies' satisfaction with ISO 9000. This is the first attempt to examine the relationships between companies' demographic characteristics, diffculties encountered in ISO 9000 implementation, improvements generated after attaining ISO 9000 and large companies' satisfaction with ISO 9000. Regression analysis is used to analyse the relationships between these variables. The results suggest that large companies may be more satisfied with ISO 9000 through increased emphasis on making operational improvements. In particular, they should focus on increasing product/service quality, reducing error/defect rate in production/service and achieving standardization. The paper concludes with a discussion of findings resulting in developing a model predicting companies' satisfaction with ISO 9000 and recommendations for future research areas.
UR - http://www.scopus.com/inward/record.url?scp=0442279661&partnerID=8YFLogxK
U2 - 10.1080/09544120124029
DO - 10.1080/09544120124029
M3 - Article
AN - SCOPUS:0442279661
SN - 0954-4127
VL - 12
SP - 429
EP - 438
JO - Total Quality Management
JF - Total Quality Management
IS - 4
ER -