Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study

Büşra Buran; Mehmet Erçek

doi:10.1007/978-3-031-39777-6_86

Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study

Büşra Buran^*
, Mehmet Erçek

^*Corresponding author for this work

Department of Management Engineering

Istanbul Technical University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Sustainability has been a hot topic in recent years in the literature. It focuses not only on environmental issues but also on economic and social topics. From the public transportation side, it contributes sustainable future taking into account bus type selection with a holistic perspective. In this study, the bus type selection problem for public transportation is modeled in a real case study. The hybrid fuzzy AHP method is applied to the proposed problem based on the SERVQUAL approach. Using Spherical Fuzzy Set, comparison matrices are constructed by both perception and expectation views. Also, gap analysis is conducted to discover differences between expectations and perceptions. Results show that when economic factors are the most important criterion for expected views, operational issues, business, and strategy come first for perceived views. For bus type selection, the diesel bus is chosen by customers with the perceived view. But from the expected perspectives, customers prefer e-bus regarding the proposed criteria. Regarding findings, there is a gap between perceived and expected views. At this point, this study will be a guide for decision-makers to discover the gap regarding customer needs.

Original language	English
Title of host publication	Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference
Editors	Cengiz Kahraman, Irem Ucal Sari, Basar Oztaysi, Sezi Cevik Onar, Selcuk Cebi, A. Çağrı Tolga
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	735-743
Number of pages	9
ISBN (Print)	9783031397769
DOIs	https://doi.org/10.1007/978-3-031-39777-6_86
Publication status	Published - 2023
Event	Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference - Istanbul, Turkey Duration: 22 Aug 2023 → 24 Aug 2023

Publication series

Name	Lecture Notes in Networks and Systems
Volume	759 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference
Country/Territory	Turkey
City	Istanbul
Period	22/08/23 → 24/08/23

Bibliographical note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities
SDG 17 Partnerships for the Goals

Keywords

Fuzzy AHP
Gap analysis
Public transportation
SERVQUAL approach

Access to Document

10.1007/978-3-031-39777-6_86

Cite this

Buran, B., & Erçek, M. (2023). Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study. In C. Kahraman, I. U. Sari, B. Oztaysi, S. Cevik Onar, S. Cebi, & A. Ç. Tolga (Eds.), Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference (pp. 735-743). (Lecture Notes in Networks and Systems; Vol. 759 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-39777-6_86

Buran, Büşra ; Erçek, Mehmet. / Hybrid Fuzzy Approach for Bus Type Selection : IETT Case Study. Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference. editor / Cengiz Kahraman ; Irem Ucal Sari ; Basar Oztaysi ; Sezi Cevik Onar ; Selcuk Cebi ; A. Çağrı Tolga. Springer Science and Business Media Deutschland GmbH, 2023. pp. 735-743 (Lecture Notes in Networks and Systems).

@inproceedings{b9384bb8ed61474f9b2f78f379788c97,

title = "Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study",

abstract = "Sustainability has been a hot topic in recent years in the literature. It focuses not only on environmental issues but also on economic and social topics. From the public transportation side, it contributes sustainable future taking into account bus type selection with a holistic perspective. In this study, the bus type selection problem for public transportation is modeled in a real case study. The hybrid fuzzy AHP method is applied to the proposed problem based on the SERVQUAL approach. Using Spherical Fuzzy Set, comparison matrices are constructed by both perception and expectation views. Also, gap analysis is conducted to discover differences between expectations and perceptions. Results show that when economic factors are the most important criterion for expected views, operational issues, business, and strategy come first for perceived views. For bus type selection, the diesel bus is chosen by customers with the perceived view. But from the expected perspectives, customers prefer e-bus regarding the proposed criteria. Regarding findings, there is a gap between perceived and expected views. At this point, this study will be a guide for decision-makers to discover the gap regarding customer needs.",

keywords = "Fuzzy AHP, Gap analysis, Public transportation, SERVQUAL approach",

author = "B{\"u}{\c s}ra Buran and Mehmet Er{\c c}ek",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.; Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference ; Conference date: 22-08-2023 Through 24-08-2023",

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Buran, B & Erçek, M 2023, Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study. in C Kahraman, IU Sari, B Oztaysi, S Cevik Onar, S Cebi & AÇ Tolga (eds), Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference. Lecture Notes in Networks and Systems, vol. 759 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 735-743, Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference, Istanbul, Turkey, 22/08/23. https://doi.org/10.1007/978-3-031-39777-6_86

Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study. / Buran, Büşra; Erçek, Mehmet.
Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference. ed. / Cengiz Kahraman; Irem Ucal Sari; Basar Oztaysi; Sezi Cevik Onar; Selcuk Cebi; A. Çağrı Tolga. Springer Science and Business Media Deutschland GmbH, 2023. p. 735-743 (Lecture Notes in Networks and Systems; Vol. 759 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Hybrid Fuzzy Approach for Bus Type Selection

T2 - Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference

AU - Buran, Büşra

AU - Erçek, Mehmet

PY - 2023

Y1 - 2023

N2 - Sustainability has been a hot topic in recent years in the literature. It focuses not only on environmental issues but also on economic and social topics. From the public transportation side, it contributes sustainable future taking into account bus type selection with a holistic perspective. In this study, the bus type selection problem for public transportation is modeled in a real case study. The hybrid fuzzy AHP method is applied to the proposed problem based on the SERVQUAL approach. Using Spherical Fuzzy Set, comparison matrices are constructed by both perception and expectation views. Also, gap analysis is conducted to discover differences between expectations and perceptions. Results show that when economic factors are the most important criterion for expected views, operational issues, business, and strategy come first for perceived views. For bus type selection, the diesel bus is chosen by customers with the perceived view. But from the expected perspectives, customers prefer e-bus regarding the proposed criteria. Regarding findings, there is a gap between perceived and expected views. At this point, this study will be a guide for decision-makers to discover the gap regarding customer needs.

AB - Sustainability has been a hot topic in recent years in the literature. It focuses not only on environmental issues but also on economic and social topics. From the public transportation side, it contributes sustainable future taking into account bus type selection with a holistic perspective. In this study, the bus type selection problem for public transportation is modeled in a real case study. The hybrid fuzzy AHP method is applied to the proposed problem based on the SERVQUAL approach. Using Spherical Fuzzy Set, comparison matrices are constructed by both perception and expectation views. Also, gap analysis is conducted to discover differences between expectations and perceptions. Results show that when economic factors are the most important criterion for expected views, operational issues, business, and strategy come first for perceived views. For bus type selection, the diesel bus is chosen by customers with the perceived view. But from the expected perspectives, customers prefer e-bus regarding the proposed criteria. Regarding findings, there is a gap between perceived and expected views. At this point, this study will be a guide for decision-makers to discover the gap regarding customer needs.

KW - Fuzzy AHP

KW - Gap analysis

KW - Public transportation

KW - SERVQUAL approach

UR - https://www.scopus.com/pages/publications/85172736069

U2 - 10.1007/978-3-031-39777-6_86

DO - 10.1007/978-3-031-39777-6_86

M3 - Conference contribution

AN - SCOPUS:85172736069

SN - 9783031397769

T3 - Lecture Notes in Networks and Systems

SP - 735

EP - 743

BT - Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference

A2 - Kahraman, Cengiz

A2 - Sari, Irem Ucal

A2 - Oztaysi, Basar

A2 - Cevik Onar, Sezi

A2 - Cebi, Selcuk

A2 - Tolga, A. Çağrı

PB - Springer Science and Business Media Deutschland GmbH

Y2 - 22 August 2023 through 24 August 2023

ER -

Buran B, Erçek M. Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study. In Kahraman C, Sari IU, Oztaysi B, Cevik Onar S, Cebi S, Tolga AÇ, editors, Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference. Springer Science and Business Media Deutschland GmbH. 2023. p. 735-743. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-031-39777-6_86

Hybrid Fuzzy Approach for Bus Type Selection: IETT Case Study

Abstract

Publication series

Conference

Bibliographical note

UN SDGs

Keywords

Access to Document

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