TY - GEN
T1 - Determining the importance of performance measurement criteria based on total quality management using fuzzy analytical network process
AU - Öztayşi, Başar
AU - Kutlu, Ahmet Can
PY - 2011
Y1 - 2011
N2 - Total Quality Management (TQM) is a management philosophy, with a quality focus, based on the participation of all organization members and has an aim of long-run success through customer satisfaction. On the other hand, performance of a company is measured as to the extent that the company achieves its corporate strategy and goals. In this study, based on the quality frameworks and current TQM literature, a performance measurement model for TQM is proposed and importance of the criteria is determined by using Fuzzy Analytical Network Process (FANP).
AB - Total Quality Management (TQM) is a management philosophy, with a quality focus, based on the participation of all organization members and has an aim of long-run success through customer satisfaction. On the other hand, performance of a company is measured as to the extent that the company achieves its corporate strategy and goals. In this study, based on the quality frameworks and current TQM literature, a performance measurement model for TQM is proposed and importance of the criteria is determined by using Fuzzy Analytical Network Process (FANP).
KW - Fuzzy Analytical Network Process
KW - Performance Measurement
KW - Total Quality Management
UR - http://www.scopus.com/inward/record.url?scp=84855219436&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-25658-5_48
DO - 10.1007/978-3-642-25658-5_48
M3 - Conference contribution
AN - SCOPUS:84855219436
SN - 9783642256578
T3 - Advances in Intelligent and Soft Computing
SP - 391
EP - 400
BT - Practical Applications of Intelligent Systems
A2 - Wang, Yinglin
A2 - Li, Tianrui
ER -