TY - GEN
T1 - BITS
T2 - 21st International Conference on Software Engineering and Knowledge Engineering, SEKE 2009
AU - Tosun, Ayşe
AU - Bener, Ayşe
AU - Kocaguneli, Ekrem
PY - 2009
Y1 - 2009
N2 - Healthcare information management systems (HIMS) are critical in day-to-day management of large healthcare institutions to provide timely and accurate patient/diagnosis/treatment information, to improve the quality of service and to lower the costs. Poor implementation of such systems may cause critical failures, such as inaccurate patient records, wrong treatments. It is necessary to prioritize software quality and process management activities during implementation of HIMS. We have worked with a medium size enterprise, which has a HIMS product, to build an in-house Issue Tracking and Project Management Tool. Using this tool, we have managed to a) collect customer requests automatically, b) plan the projects, c) implement software processes, and d) manage the projects in terms of bug tracking, version control and reporting. We have observed that software development effort per a given task has decreased by 82%. Improvements in the quality of service in HIMS have led to increase in customer satisfaction.
AB - Healthcare information management systems (HIMS) are critical in day-to-day management of large healthcare institutions to provide timely and accurate patient/diagnosis/treatment information, to improve the quality of service and to lower the costs. Poor implementation of such systems may cause critical failures, such as inaccurate patient records, wrong treatments. It is necessary to prioritize software quality and process management activities during implementation of HIMS. We have worked with a medium size enterprise, which has a HIMS product, to build an in-house Issue Tracking and Project Management Tool. Using this tool, we have managed to a) collect customer requests automatically, b) plan the projects, c) implement software processes, and d) manage the projects in terms of bug tracking, version control and reporting. We have observed that software development effort per a given task has decreased by 82%. Improvements in the quality of service in HIMS have led to increase in customer satisfaction.
UR - http://www.scopus.com/inward/record.url?scp=78149289555&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:78149289555
SN - 1891706241
SN - 9781891706240
T3 - Proceedings of the 21st International Conference on Software Engineering and Knowledge Engineering, SEKE 2009
SP - 526
EP - 529
BT - Proceedings of the 21st International Conference on Software Engineering and Knowledge Engineering, SEKE 2009
Y2 - 1 July 2009 through 3 July 2009
ER -