Analysis of the usage process after ISO 9000 certification in the Turkish construction sector

Elçin Taş*, Sezgi Yildirim

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

The ISO 9000 Quality Management System which is effective at establishing and evaluating the quality system of firms has been adopted in the construction sector later than in other sectors, however, it has spread quite fast among the construction firms. As an important topic, studies on ISO 9000 arise daily. It has been noticed that, both the national and international studies are generally based on the establishment of the ISO 9000 Quality Management System and the certification process, but the process after certification has been disregarded. However, examination of the process after certification is as crucially important as the process till receiving the certificate. Moreover, an evaluation of the benefit-cost relationship of the ISO 9000 Quality Management System is quite important for both raising the awareness of firms, which are planning to be certificated, and continuation of already certificated firms. This article analyses usage and application of the ISO 9000 in the Turkish construction sector after certification by using a field study. The impacts of the ISO 9000 Quality Management System on firms and benefit-cost ratio of the ISO 9000 certification are evaluated and examined; the positive and negative aspects of the ISO 9000 certification are put forth.

Translated title of the contributionTürk inşaat firmalarında ISO 9000 sertifikasyon sonrası kullanım sürecinin irdelenmesi
Original languageEnglish
Pages (from-to)137-155
Number of pages19
JournalA|Z ITU Journal of Faculty of Architecture
Volume8
Issue number2
Publication statusPublished - 2011

Keywords

  • I{dotless}so 9000 certification usage process
  • Quality management system
  • Total quality management
  • Turkish construction firms

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