Abstract
This paper aims to create a fuzzy set perception of some quality characteristics in order to prepare a basis for further evaluation. It cites industries that have good quality characteristics as examples. A large amount of data about company characteristics and various factors pertaining to the implementation of total quality management and ISO 9000 was collected through a survey and its results and implications are discussed. In conclusion this paper provides a guide for companies in Turkey in their quest for quality and prepares a basis for a more general evaluation tool for developing countries.
| Original language | English |
|---|---|
| Pages (from-to) | 92-100 |
| Number of pages | 9 |
| Journal | Managerial Auditing Journal |
| Volume | 17 |
| DOIs | |
| Publication status | Published - 1 Feb 2002 |
Keywords
- Fuzzy sets
- ISO 9000
- Surveys
- Total quality management
- Turkey
