Abstract
Aftersales services generate both economic and managerial benefits, which provide longterm profitability and sustainability for companies. In order to have a successful aftersales service, aftersales service performances should be measured and necessary changes should be done. However, usually aftersales service performances are not measured in the same time period or at the same stage. In this study, a dynamic intuitionistic fuzzy multi-attribute decision making method is used to measure the performances of after sales services of an electronics company.
| Original language | English |
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| Title of host publication | Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016 |
| Editors | Jie Lu, Ludovic Koehl, Etienne E. Kerre, Luis Martinez, Xianyi Zeng |
| Publisher | World Scientific Publishing Co. Pte Ltd |
| Pages | 845-850 |
| Number of pages | 6 |
| ISBN (Electronic) | 9789813146969 |
| DOIs | |
| Publication status | Published - 2016 |
| Event | Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016 - Roubaix, France Duration: 24 Aug 2016 → 26 Aug 2016 |
Publication series
| Name | Uncertainty Modelling in Knowledge Engineering and Decision Making - Proceedings of the 12th International FLINS Conference, FLINS 2016 |
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Conference
| Conference | Uncertainty Modelling in Knowledge Engineering and Decision Making - 12th International Fuzzy Logic and Intelligent Technologies in Nuclear Science Conference, FLINS 2016 |
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| Country/Territory | France |
| City | Roubaix |
| Period | 24/08/16 → 26/08/16 |
Bibliographical note
Publisher Copyright:© 2016 by World Scientific Publishing Co. Pte. Ltd.