A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects

Rıza Gürhan Korkut; Metin Çelik; Süleyman Özkaynak

doi:10.1007/978-3-030-62784-3_37

A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects

Rıza Gürhan Korkut^*, Metin Çelik, Süleyman Özkaynak

^*Corresponding author for this work

Department of Basic Sciences

Piri Reis University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

The early-stage design and development schemes for the Logistics Centre projects require an inclusive analysis on both qualitative and quantitative data. Many successful organizations listen to the Voice of Customer (VoC) and then incorporate that into the design and implementation of their products and services. Quality Function Deployment (QFD) is the widely used methodology committed to listening to the VoC for easily translating their needs into technical design specifications. In this study, QFD process is reviewed over its major stages and then it is further assessed in terms of its strengths and facilitating aspects applied of any problem for multi-criteria decision-making purposes. The House of Quality (HoQ) is the basic tool of the planning and communication practices of QFD. The HoQ is also a pathfinder’s guide delivering the resources involving the interdisciplinary persons with diverse responsibilities and perfection. Proposing clues about improving benefits and outputs of a QFD process applied in any developing and design project applications is also one of the endeavours of this study.

Original language	English
Title of host publication	Digital Conversion on the Way to Industry 4.0 - Selected Papers from ISPR2020, 2020 Online - Turkey
Editors	Numan M. Durakbasa, M. Güneş Gençyılmaz
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	441-452
Number of pages	12
ISBN (Print)	9783030627836
DOIs	https://doi.org/10.1007/978-3-030-62784-3_37
Publication status	Published - 2021
Event	International Symposium for Production Research, ISPR 2020 - Antalya, Turkey Duration: 24 Sept 2020 → 26 Sept 2020

Publication series

Name	Lecture Notes in Mechanical Engineering
ISSN (Print)	2195-4356
ISSN (Electronic)	2195-4364

Conference

Conference	International Symposium for Production Research, ISPR 2020
Country/Territory	Turkey
City	Antalya
Period	24/09/20 → 26/09/20

Bibliographical note

Publisher Copyright:
© 2021, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Decision-making
House of Quality
Logistics centre
Quality Function Deployment
Voice of customer

Access to Document

10.1007/978-3-030-62784-3_37

Cite this

Korkut, R. G., Çelik, M., & Özkaynak, S. (2021). A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects. In N. M. Durakbasa, & M. G. Gençyılmaz (Eds.), Digital Conversion on the Way to Industry 4.0 - Selected Papers from ISPR2020, 2020 Online - Turkey (pp. 441-452). (Lecture Notes in Mechanical Engineering). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-62784-3_37

Korkut, Rıza Gürhan ; Çelik, Metin ; Özkaynak, Süleyman. / A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects. Digital Conversion on the Way to Industry 4.0 - Selected Papers from ISPR2020, 2020 Online - Turkey. editor / Numan M. Durakbasa ; M. Güneş Gençyılmaz. Springer Science and Business Media Deutschland GmbH, 2021. pp. 441-452 (Lecture Notes in Mechanical Engineering).

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abstract = "The early-stage design and development schemes for the Logistics Centre projects require an inclusive analysis on both qualitative and quantitative data. Many successful organizations listen to the Voice of Customer (VoC) and then incorporate that into the design and implementation of their products and services. Quality Function Deployment (QFD) is the widely used methodology committed to listening to the VoC for easily translating their needs into technical design specifications. In this study, QFD process is reviewed over its major stages and then it is further assessed in terms of its strengths and facilitating aspects applied of any problem for multi-criteria decision-making purposes. The House of Quality (HoQ) is the basic tool of the planning and communication practices of QFD. The HoQ is also a pathfinder{\textquoteright}s guide delivering the resources involving the interdisciplinary persons with diverse responsibilities and perfection. Proposing clues about improving benefits and outputs of a QFD process applied in any developing and design project applications is also one of the endeavours of this study.",

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Korkut, RG, Çelik, M & Özkaynak, S 2021, A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects. in NM Durakbasa & MG Gençyılmaz (eds), Digital Conversion on the Way to Industry 4.0 - Selected Papers from ISPR2020, 2020 Online - Turkey. Lecture Notes in Mechanical Engineering, Springer Science and Business Media Deutschland GmbH, pp. 441-452, International Symposium for Production Research, ISPR 2020, Antalya, Turkey, 24/09/20. https://doi.org/10.1007/978-3-030-62784-3_37

A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects. / Korkut, Rıza Gürhan; Çelik, Metin; Özkaynak, Süleyman.
Digital Conversion on the Way to Industry 4.0 - Selected Papers from ISPR2020, 2020 Online - Turkey. ed. / Numan M. Durakbasa; M. Güneş Gençyılmaz. Springer Science and Business Media Deutschland GmbH, 2021. p. 441-452 (Lecture Notes in Mechanical Engineering).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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ER -

Korkut RG, Çelik M, Özkaynak S. A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects. In Durakbasa NM, Gençyılmaz MG, editors, Digital Conversion on the Way to Industry 4.0 - Selected Papers from ISPR2020, 2020 Online - Turkey. Springer Science and Business Media Deutschland GmbH. 2021. p. 441-452. (Lecture Notes in Mechanical Engineering). doi: 10.1007/978-3-030-62784-3_37

A Critical Review of Quality Function Deployment (QFD) Tool Through Logistics Centre Development Projects

Abstract

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Bibliographical note

Keywords

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